
About Me
I am a Technical Support Engineer L2 with strong experience in IT administration, advanced troubleshooting, and system support. I handle escalated incidents, perform root cause analysis, manage user access, and support API integrations and automation using Node.js to improve operational efficiency. I’m experienced in ticketing systems, log analysis, remote support, and process improvement, always focusing on minimizing downtime and delivering reliable solutions.
Beyond technical skills, I bring resilience, accountability, and a strong sense of responsibility. As a widowed single father, I’ve developed the discipline and composure to stay calm under pressure and consistently deliver results. I’m committed to continuous learning and building smarter, more efficient systems that create real impact.
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