About Me
My name is Clark Vincent Ponla, and I have over eight years of experience in quality assurance, customer service, and data management, I am confident in my ability to contribute effectively to your team.
I am dedicated and detail oriented, with a strong ability to manage multiple tasks efficiently. My proficiency in project management and QA tools, combined with excellent communication skills, makes me well suited for remote work.
At ePerformax Contact Centers Cebu, I worked as a Quality Analyst and Customer Service Representative, ensuring compliance with company standards, providing feedback to enhance performance, and supporting training programs. I also led initiatives to boost employee engagement, managed social media accounts, and analyzed performance data to drive improvements.
I am eager to bring my expertise to your team and contribute to your organizations success.
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