Davao City, Philippines
Customer Care Expert Appointment Setter Subject Matter Expert
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About Me
In my previous role, I held the position of a Subject Matter Expert SME, Team Lead, and Senior Back Office Email/Chat Specialist within a dynamic and fast paced environment. Over the course of my tenure, I contributed significantly to various aspects of the teams operations and played a pivotal role in enhancing overall efficiency and customer satisfaction.
As a Subject Matter Expert, I became the go to person for complex queries and intricate problem solving. I accumulated in depth knowledge of the products, services, and processes, which allowed me to provide accurate and comprehensive support to both customers and team members. I took on the responsibility of training new employees, sharing best practices, and creating training materials that helped streamline onboarding processes.
Transitioning into the role of a Team Lead, I took on additional responsibilities related to team management and performance enhancement.
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