Patrick Argao

I help ecommerce and DTC brands deliver fast, reliable, and well organized customer support across email, live chat, and phone.

I’m Patrick Argao, owner of a customer service freelancing agency based in the Philippines. My background includes 26 years in customer service and operations, including 11 years leading Shopify/DTC customer service and operations teams. I have managed high daily ticket volume, built support workflows, trained teams, and improved the systems behind the queue so customer service runs more smoothly.

My agency is a strong fit for ecommerce brands because we understand the issues that create the most pressure on support teams: WISMO and shipping concerns, subscription and billing questions, returns and refunds, cancellations, order issues, fulfillment delays, and ticket spikes during busy periods.

We do more than answer tickets. We help brands improve response handling, queue management, workflow structure, and customer communication so support is faster, clear