About Me
Customer Support and Quality Analyst with over three years of experience in delivering high quality customer service and technical support across diverse industries. Skilled in managing complex client issues through platforms like Zendesk, Jira, and Azure DevOps, I have successfully resolved hundreds of cases by diagnosing incidents, simulating errors, and coordinating with technical teams to improve service reliability. My work at Thomson Reuters and Myra Mutant has strengthened my ability to turn customer feedback into actionable insights, leading to efficiency improvements of up to 80% and boosting revenue.
With a background in IT Management and recent certifications in leadership and English, I bring a strong technical foundation, adaptability, and a commitment to exceptional customer experiences. Fluent in Portuguese and English with basic Spanish proficiency, I am passionate about leveraging my skills to contribute to a collaborative and customer focused team.
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$18/hr
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