Cherry Mae Torres
Tanjay City, Philippines
Customer Service/ Quality Assurance Analyst/ Ops Manager
Local Time - 07:37 AM
About Me
With a decade of BPO experience, I specialize in customer service excellence and quality assurance leadership. As a Six Sigma–certified professional, I design and implement data driven frameworks that elevate service standards, streamline workflows, and boost customer satisfaction. My expertise spans root cause analysis, compliance monitoring, and performance coaching, enabling teams to consistently exceed targets. Beyond frontline support, I contribute strategically to operations management by optimizing resource allocation and fostering cross functional collaboration. Clients can expect a results oriented partner committed to continuous improvement, operational efficiency, and exceptional customer experiences.
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