`dharani Priya K

I am an experienced Customer Support Specialist with a proven track record of delivering exceptional service across various industries, including [BPO/E commerce/Tech/etc.]. With 3+ years of expertise, I excel in resolving customer inquiries, managing escalations, and ensuring client satisfaction at every interaction.

Key Expertise:

Proficient in handling inbound and outbound customer queries via calls, email, and chat.
Skilled in CRM platforms like Zendesk, Salesforce, Freshdesk, and Zoho CRM.
Strong problem solving abilities to handle escalated issues efficiently.
Expertise in SLA management, ticket resolution, and performance monitoring.
Experience with training and mentoring support teams to maintain high service standards.
What I Offer:

A customer first approach to ensure loyalty and satisfaction.
Quick turnaround times and proactive communication to address issues.
Flexibility to work in diverse time zones and manage high volume customer interactions.
Analytical skills to gat