Angelo Carlo Lachica

Hello, I am an E commerce Virtual Assistant with more than 5 years professional experience with international accounts. I am a multifaceted individual who can adapt quickly with very little supervision. Below are my skills and expertise and past roles:
SHOPIFY CUSTOMER SERVICE MANAGER Team Leader
Manage a team of Customer Service Associates for effective and excellent customer service handling.
Enhance and improve day to day standard operation procedures
Handle different Customer Service channels SMS, Email, Chat
Manage and handle high volume of CRM tickets
Community forum and social media moderation
Identify problems and solve escalated tickets.
Chargebacks, Refunds handling
Order fulfillment
AMAZON VIRTUAL ASSISTANT
Listing Maintenance and Optimization
Keyword Management and Tracking
Amazon Reviews Management
Strategic Amazon Giveaways
Search Find Buy campaigns
Product Launch, Giveaways and Ranking
Manychat Marketing
Product Sourcing
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