Reck Ann Laroza
Philippines, Philippines
Senior Customer Success Executive
Local Time - 02:47 PM
About Me
In my years of experience in customer service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.
In my prior role as a Senior Customer Success Executive at Eezee Pte Ltd, I gained extensive experience across several facets of customer service, including:
Managing sensitive customer information, Providing personalized support, Delivering a great customer experience, I assists item inquiries, creating and sending quotation, checking for alternative items, manual place of order, customer feedback, return and refund, delivery status, order status, checking with sellers and internal team regarding the items we sell in our B2B online marketplace. I consistently produced results at a high level, resolving around 30 to 50 tickets per day via Freshdesk and also handle different channels like 3CX for handling Calls and Freshchat for Live Chat.
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$10/hr
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