An ITIL practitioner. Provide technical support on Windows OS, Virtualization and Hyper-V platform according to the ITIL standard
On Windows OS based Servers below are the key list of experiences:
1. Analyzing system logs and identification of potential issues with computer systems.
2. Introduce and integrate new technologies into existing data center environments.
3. Apply operating system updates, patches, and configuration changes.
4. Secure server from malware, Anti-virus and spyware definition update .
5. Install and configuring new software.
6. Update user account information, reset passwords, etc.
7. Answer technical queries and deal with often frustrated users.
8. Troubleshoot any reported problems and system performance tuning.
9. Ensure that the network infrastructure is up and running.
10. Memory dump, network trace collection and analysis,
Deep knowledge on Virtualization, Windows OS, VMware, vCenter, Hyper-V, ESXi platform. Below is the
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