Parama Sivayya Avula

To,
The Recruiting Manager,

I would like to bring it to your notice that I am an experienced professional with 15+ years of total 17+ in KM product areas, dministering the KBASE with enterprise level search on self service portals. I have worked for different IT giants like Apple Inc 5+ years, CSC, Cisco and with SONY Mobile Communications, Sweden for 3 years as Solution Architect on KnowledgeBase applications used for Self Service portals, Contact centers and Service Centers KB portals. Currently, working with HERE Technologies sharing the dual responsibilities as Operations Manager and Knowledge Manager on ServiceNow CSM.
In my 17+ years of IT experience, I have strong knowledge on CRM projects and extensively worked on Knowledge Management KM, Enterprise level Search Engine, Content management System CMS platforms aligned with KCS principles, where my individual contribution to the projects and customer self service portal is immense and strong exposure to the incident m