Mary Grace "Bim" Cledera

Hi! My name is Mary Grace, but you can call me Bim. Im a transman and have been proudly transitioning since[removed]I began my BPO career in 2011 and shifted to freelancing and working from home in 2020.

Over the years, I have handled a wide range of accounts, including major telecommunications companies in the US and Australia, POS technical support, travel services, loan processing, and insurance. I have also worked in multiple departments such as customer service, billing, quality assurance, technical support, loan management, back office operations, and as both a travel and insurance agent.

With this diverse background, Im confident in my ability to handle all types of customer inquiries, whether through phone, email, or chat. My years in the industry have not only sharpened my professional skills but also taught me the importance of maintaining a positive and collaborative attitude in the workplace. I take pride in being someone who uplifts teammates and fosters a healthy team e