About Me
I have over 10 years of experience in data analysis and customer service fields, excelling in the use of MS Excel and Google sheets to manipulate and interpret data.
I have worked for 3 years as a Quality Assurance officer in charge of performance evaluation of our associates, as well as in the creation, documentation, and maintenance of business processes of the teams I am involved with.
For the past 5 years, I have been managing a team in-charge of providing support to both internal and external clients of a multi-national English learning company. My responsibilities include day to day management duties, creation and documentation of business processes, hiring, performance evaluation, and coordination with other departments and management.
I am a fast learner and highly adaptable to change. I am also proficient in research and data gathering.
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