Daisy Joy Carmelo

Hi, I'm Daisy! I hope you are doing great.
I have been in the customer service industry for almost a decade. 8 yrs to be exact.
I have worked with some of the biggest BPO companies in the Philippines including Sitel Phils., Concentrix Daksh, Stellar Phils, Teletech, and Teledirect Phils.
I have handled customer service for accounts like Sears USA, Simply Energy AU, FlexiCard Credit cardsAU, Apple International, Energy Australia AU, Careers Australia Sales, AU, and Airbnb international. I have handled roles like a mentor, subject matter expert, billing reconciliation, customer solutions, training, and quality apprentice, and case manager. I have been part of the process improvement team for the company where I handled the account of Simply Energy. I was a part of Sears' hybrid team that handles delivery and repair escalations. I am also hired as one of the Apple geniuses for the technical support team. I am part of the team from one of their outsource company that launched