Abdur Raheman Kagdi

Abdur Rehaman Kagdi
Mumbra, [India]
Email: [removed]
Professional Summary:
Dedicated and resourceful System Support Engineer with experience in technical support and problem solving via call services. Skilled in troubleshooting system configuration issues, resolving connectivity problems, and providing excellent customer service. Proven ability to collaborate with cross functional teams to ensure seamless operation of IT infrastructure.
Work Experience:
System Support Engineer
Team Computers, [Location]
[Month, Year] – Present
Provide technical support to end users, troubleshooting system configuration issues, Windows and Android devices, and network connectivity problems.
Collaborate with cross functional teams to ensure the seamless operation and integration of IT infrastructure components, enhancing overall efficiency.
Perform system administration tasks, including the installation, configuration, and maintenance of Windows servers and desktops, ensuring optimal performance and security. Junior Technical Support Executive
Airtel Company, [Location]
2017 – 2018 Academic Year

Provided technical support to customers via call services, addressing issues related to Airtel services and products.
Resolved problems and inquiries promptly and effectively, ensuring high customer satisfaction.
Collaborated with team members to streamline support processes and improve service delivery.
Education:
SSC 10th Grade
Rosary Convent School, Mumbra
2016
Percentage: 69%

HSC 12th Grade
Angel Urdu Jr. College, Pune
2021
Medium: English
Certifications:
HTML Certification Great Learning, 2022
CSS Certification Great Learning, 2022
Skills:
Technical Support
Problem Solving
Customer Service
System Troubleshooting
Windows and Android Devices
Network Connectivity
System Administration
Cross functional Collaboration
Languages:
Hindi Fluent
English intermediate
Urdu Fluent