About Me
My name is Syed Afaq Gilani. I have over 5 years of experience in Customer Support roles specialising in chat and email communication. During my career, I’ve honed my skills in effective communication, problem solving, and delivering exceptional customer service.
In my roles, I’ve developed a strong command of verbal and written communication. I excel at multitasking, handling live chat software, and managing CRM tools. I’m also adept at critical thinking and decision making, which have allowed me to resolve customer issues effectively and exceed expectations.
My typing speed of over 35 words per minute and my attention to detail ensure fast and accurate responses to customers. Moreover, I’m fluent in English, as demonstrated by my IELTS certification with a CEFR Level of B2.
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$9/hr
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