Edward Richmond Ventura

Stripe Expertise

I have mid expert level proficiency in Stripe e payment operations and account lifecycle management. My experience encompasses the full user journey, from initial account creation and complex verification KYC/KYB to ongoing risk mitigation and day to day transaction clarity.
A key differentiator in my role was establishing and maintaining a strong, direct communication pipeline with the in house Stripe Customer Service department.
This crucial inter departmental connection allowed for accurate issue resolution and seamless process coordination across all aspects of the Stripe account process.

***Core Duties and Responsibilities
My responsibilities centered on a blend of customer advocacy, specialized troubleshooting, and internal relationship management.
***Customer Verification & Onboarding:*
* Guided new and existing users through the comprehensive account creation and rigorous verification processes KYC/KYB, ensuring full compliance and successful activation