Jed Kendell Paruli

I started my career in 2014 as a Cold Caller/Appointment Setter in a Canada based campaign called CANADA HOME IMPROVEMENTS. Our job was to make outbound calls using an AutodialerX Lite and look for homeowners who might be interested in a free quotation for their windows and doors. If someone says yes, well connect them to the scheduling department for the appointment.
I worked there for a year and then became a customer service representative in the BPO industry for almost three years.
My first account was the Capital One credit card in Sitel, which is based in the US. Our job was to answer inbound calls about billing, payments, interests, fees, and disputes.
My second account was with Concentrix, formerly Convergys. I was assigned to an e commerce account, EBAY North America, and was in the selling department. Our job includes inbound and outbound calls, emails, and chats. We mostly answer inquiries about selling, buying, and claims for damaged and lost items. But our main job is