About Me
With nine years of dedicated experience in customer support and e commerce fraud detection, I have honed my skills in customer service and fraud analysis. I have worked with North American clients, including a three year tenure at eBay, where I excelled in problem solving and business decision making to enhance seller/buyer success. My role as a Fraud Analyst at JP Morgan Chase & Co. involved safeguarding customer accounts by addressing compromised credit cards. Recently, as a Senior Fraud Analyst at Alfa Business Outsourcing Philippines Inc. with Signifyd, I specialize in monitoring fraud trends, generating reports, and managing real time queues. Proficient in major communication platforms such as Google Workspace, Microsoft Office Access, Slack, Zoom, and Jira, I am committed to improving workflows and ensuring robust client relations and ecommerce security.
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