Feljan Frank Derecho
Valencia, Philippines
Multichannel Customer Service Professional | Remote Work Expert
Local Time - 08:06 AM
About Me
I’m a customer service professional with over 8 years of experience supporting clients across telecommunications, e commerce, meal kit delivery, and legal tech. Skilled in handling high volume chats, emails, and calls, I specialize in providing clear, empathetic, and efficient solutions that keep customers satisfied and loyal.
Beyond front line support, I bring strong expertise in CRM tools, e commerce platforms like Amazon and Shopify, and virtual assistant tasks such as data entry, email management, and community engagement. My background also includes training in leadership, bookkeeping, and workplace safety, giving me the versatility to thrive in dynamic environments.
I take pride in being adaptable, reliable, and detail oriented — whether it’s managing six live chats at once, resolving complex disputes, or supporting team goals. I enjoy working remotely, continuously learning, and building connections that matter.
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$7/hr
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