About Me
With 3 years of experience as a Technical Support professional, I have skills in support tools, troubleshooting and programming. What sets me apart is multilingual fluency, covering English, Spanish, Portuguese and basic knowledge of German, Dutch, French and Italian, which allows me to provide personalized global support. I currently hold the position of Senior Level Support Analyst at Pint Pharma, where I have achieved significant results, including a 20% increase in first call problem resolution, a 15% reduction in average service time, and an increase in 25% improvement in customer satisfaction. In previous roles, I achieved a 30% reduction in customer churn rate, a 25% increase in agent productivity, and a 95% customer satisfaction rate. Im committed to continuous learning and passionate about helping customers, ready to contribute as a trusted support professional.
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