About Me
Performance metrics C SAT, AHT, QA Scores, FCR, Transfer rate, Concession rate, SL
Tracking shrinkage on daily basis and schedule adherence by doing RTM.
Attrition
Compliance metrics
Audits Random, D Sat, transfer, AHT, FCR, BQ
Coaching / feedback and managing BQ agents
Pre shift and Post shift
Taking manager escalation calls
Marking attendance daily basis and checking salary concern
Having a proper PIP for the team
Reporting – Sharing reports with managers and team on time
My Expertise
Explore & Appreciate my Work
Sameer Pal Sandhu has not added any portfolio
My Project History & Feedbacks
My Endorsements
Sameer Pal Sandhu hasn't been endorsed yet
My Education
Work Experience
Certifications
$3/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
Member since
My Articles
No Articles Posted
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