Generose Racel Merilo

I empower executives by expertly managing operations, freeing them for strategic initiatives or worry free vacations. With 10+ years in BPO, Ive excelled in voice and non voice accounts across customer service, tech, back office, and sales support. My strengths: clear communication, problem solving, and process optimization for seamless experiences. I manage emails, chats, calls, and backend tasks with accuracy and speed. Recently, Ive honed skills in calendar/inbox management, meeting prep, SOPs, tracking deliverables, and maintaining vital dashboards for US sectors telecom, fintech, e commerce, etc.. My comprehensive background in customer service, sales, and executive support simplifies your routines, letting you focus on growth. I handle behind the scenes operations. Proficient in Slack, Asana, ClickUp, Google Workspace, Canva, and CRMs GoHighLevel, HubSpot, I strategically deploy tools to boost communication and accountability. I thrive remotely, always enhancing workflows.