About Me
I have held multiple positions in the Business Process Outsourcing BPO industry, working for various industries including Telco, Financial, and Retail Services. My roles have included Team Leader, Technical Support Representative, Customer Service Representative, and Quality Analyst.
As a team leader, I was responsible for overseeing the day to day operations of a team of agents and ensuring that the team met its performance goals. As a technical support representative, I provided technical assistance to customers using various products and services. As a customer service representative, I assisted customers with inquiries, complaints, and other issues related to their accounts. As a quality analyst, I monitored and evaluated calls and other interactions between agents and customers to ensure that quality standards were being met.
Overall, my experience in the BPO industry has given me a broad range of skills, including leadership, technical expertise, customer service, quality as
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