Alamin Abu Zaman

I am a Senior Technical Support and Production Support Engineer with 10+ years of experience supporting enterprise applications, OTT streaming platforms, and cloud based services.
My expertise includes production incident management, root cause analysis, API testing, Datadog log analysis, AWS infrastructure monitoring, release validation, and cross functional collaboration with Engineering, Product, and Operations teams.
Throughout my career, I have worked in fast paced environments where service availability, operational excellence, and customer satisfaction are critical. I enjoy investigating complex technical issues, identifying root causes, and delivering reliable solutions that improve platform stability.
Technical expertise:
• Production Support
• 2nd Line Technical Support
• Incident Management
• Root Cause Analysis
• API Testing
• Manual & Regression Testing
• Datadog Log Analysis
• AWS EC2, S3, CloudWatch
• Jira, Zendesk, HubSpot
• OTT Streaming Platforms
• SaaS Applications