I started as an inbound customer support representative tending to UK-based clients. After 3 years, I was offered to be a part of a support team and since then, I have been working with workforce/business intelligence team for almost four years. I was a real-time analyst for a year before I became a data analyst. All tools and reports are only done via Microsoft Office. We were given access to Qlikview and CUIC but only to extract data and nothing further. I can confidently say that I have an very good grasp on Excel and Access in terms of using both for reporting and analytics. I am a quick learner and very keen to details as my job does not have room for discrepancies or even minor mistakes.
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