Danial Amsyar Sobari

Provide first and second level support to Tesla Malaysia and Tesla Singapore for more than 200
end users across multiple locations, ensuring prompt resolution of hardware, software, and
network issues.
• Support end users with troubleshooting and resolving issues related to Windows and Mac OS
platforms.
• Configured and deployed over 100 workstations and laptops, ensuring all devices meet company
standards and security policies.
• Implemented and managed JAMF for Mac device management and Mobile Device Management
MDM solutions for iOS and Android devices.
• Managed Intune for Windows device management, Azure for cloud services, BitLocker for disk
encryption, Meraki for network management, and OpsGenie for incident management.
• Trained end users on various software applications and IT best practices, resulting in improved
productivity and reduced support requests.
• Managed Active Directory accounts, including creation, deletion, and password resets.
• Collaborated with the IT