Ivan Arockia Roy
Chennai, India
Customer Support Engineer | Remote SaaS & IT Solutions Specialist
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Local Time - 04:41 PM
About Me
IT professional with 8 years of experience in providing top tier customer support, troubleshooting, and server maintenance. Specializing in Intel servers and cloud based SaaS applications, I deliver exceptional technical support through remote channels, ensuring customer satisfaction and retention. Proven ability to manage client onboarding, resolve complex technical issues, and collaborate with cross functional teams to enhance the overall customer experience. Skilled in using CRM systems, ticketing tools, and monitoring platforms to improve support efficiency and product flow. Passionate about continuous improvement and fostering client relationships for global scalability.
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$3/hr
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