Maria Victoria Austria Isip
MANDALUYONG CITY, Philippines
CUSTOMER SERVICE ASSOCIATE
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Local Time - 02:44 PM
About Me
VIRTUAL TRAINING FORCE/PRODUCT TRAINER
Sutherland Global Services I April[removed]June 2022
Facilitate Adult Class
Responsible with Mandatory Compliance Training Completion
Responsible with Newly Hires proficiency
Weekly& Monthly Calibrations with the client and SD Management.
CUSTOMER SERVICES ASSOCIATE
Sutherland Global Services I December 2020 – 2022
Answering Inbound Calls such as General Inquiries , Billing and other product related concerns.
Assisting customers with Payments & Refund
Responsible with creating Ticket to unresolved concern that needs to be escalate.
Provides a quick and reliable resolution to customers
Provides exceptional Customer Service experience to customers
Closing Sales
CUSTOMER SERVICE SPECIALIST
CONCENTRIX I December[removed]November 2020
Responding to Inbound Calls
Answering General Inquiries related to Product and Services
Basic Troubleshooting
Providing quick resolution to unresolved concern.
Escalations
Upselling
My Expertise
Explore & Appreciate my Work
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My Education
Work Experience
Certifications
$7/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
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Total Refund
0
Contest Completed
0
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