About Me
Self motivated and bilingual Portuguese and English professional holding a Postgraduate Degree in Information Technology Security and a Professional Diploma in Computer Networking with over 9 years of experience in IT Helpdesk, IT Support, and IT Infrastructure.
Career Highlights:
• Strong experience in customer service environments, both face to face and phone based in Ireland and Brazil.
• Good IT knowledge, excellent understanding of hardware and flexible to learn new technologies.
• Positive and energetic personality with a strong work ethic.
• Excellent communication and organisational skills.
• Acting as a change agent to drive adoption of new processes.
• Pro activity and ability to multitask, prioritise, organise workflow, follow up projects and tight deadlines.
• Hands on, strategic direction, problem solving, flexibility, attention to detail and analytical thinking.
My Expertise
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$25/hr
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