Roxanne Mae Zapanta
Talisay, Philippines
Virtual Assistant; E-Commerce Customer Support
Local Time - 11:36 PM
About Me
For the last 7 years, I have had exposure to the business process outsourcing industry. These are mostly in the retail and customer service sector wherein I was able to cultivate and enhance my communication skills and got to immerse myself in the western culture.
I have joined a few freelance jobs, mostly project-based and seasonal, doing direct marketing contacts, flight research and booking, data mining, book editing and transcribing.
I also have an experience as a virtual assistant for an e-commerce store. I mostly handle customer support through email. I also respond to negative feedback, fulfill and track orders, process returns and refunds, source products and other administrative tasks.
I am trainable and flexible when it comes to working. I am a team player and my mindset is based on how I can contribute efficiently and effectively to the team. I can work with less supervision and can multi-task with ease.
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$4/hr
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