Felmae Jane Andreos

I am an enthusiastic professional with over 12 years of experience in the BPO industry, specializing in customer service, technical support, and collections. Currently, I serve as a Collections Analyst at Concentrix, managing B2B accounts for an educational platform. My role focuses on ensuring timely payments, resolving account issues, and mentoring my team. Recently promoted to Apprentice SME, I guide colleagues through challenges and drive collective success. Throughout my career, I have developed strong communication, leadership, and problem solving skills. I thrive in dynamic environments, adapting to new processes and technologies while exceeding performance targets. My background in education has shaped my approach to work, fostering empathy, patience, and effective communication. I am passionate about continuous improvement and creating positive, collaborative environments. I am eager to bring my skills and dedication to a forward thinking organization, where I can contribute.