Augustine Duwoe-lawoe

I am a Customer Success and Operations Specialist with over 10 years of experience helping businesses and customers succeed across finance, operations, and compliance. My career has been built on supporting customers through every stage of their journey from onboarding and training to issue resolution and renewals while ensuring accuracy, efficiency, and long term satisfaction.

What I do best:

Delivering exceptional customer success experiences by building strong relationships, resolving escalations, and improving retention.

Streamlining processes and reporting systems to reduce errors and boost productivity.

Leading cross functional collaboration, ensuring customer goals align with organizational solutions.

Applying finance and compliance expertise KYC/CDD, documentation accuracy to enhance trust and reliability.

Career highlights:

At Owontaa Enterprise, I designed reporting dashboards and compliance frameworks that cut errors by 20% and improved support team productivity by