Jenny Rose Jabeniao

Dedicated and detail oriented Quality Assurance Analyst with over 6 years of experience in call center operations. Proven track record of ensuring high customer service and operational efficiency standards through comprehensive monitoring, evaluation, and feedback processes. Adept at analyzing performance metrics, identifying areas for improvement, and implementing effective solutions to enhance customer satisfaction and team performance.

I have amassed 7 years of BPO experience and 2 years as a Virtual assistant in administrative service and as an appointment setter, where I have honed my skills in conducting detailed evaluations of call interactions and implementing strategies for performance improvement and sales techniques in identifying potential customers through various methods. At my current position with Teleperformance, I played a vital role as a Quality Analyst, leading to quality assurance initiatives and contributing to developing new quality standards and protocols.