Mark Raven Cañete
Calape, Philippines
Operational Lead| Administrative and Executive Assistant
Local Time - 09:00 PM
About Me
Executive Operations & Strategic Project Lead
I am a results driven Operations Leader specializing in Technical Support, Business Quality Management BQM, and Digital Customer Experience. I bridge the gap between technical efficiency and fiscal growth, transforming fragmented workflows into high yield profit engines.
Core Achievements:
Fiscal Impact: Restructured LOB operations to reduce response times by 20%. Sustained this for 9 months, securing £152,010 in EBITDA.
Revenue Growth: Architected an inbound to outbound strategy, achieving a 21% conversion rate.
Workforce Optimization: Conducted Time & Motion studies to capture granular productivity data, optimizing FTE allocation and eliminating operational waste.
Quality Leadership: Stabilized BQM divisions within 90 days, implementing frameworks that significantly improved audit scores and compliance.
Project Lifecycle: Expertly managed site openings, closures, and maintenance in the property sector.
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$8/hr
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