Sathish kumar
Hyderabad, India
Customer Support Specialist | Chat & Email Support | CRM Expert
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Local Time - 09:18 AM
About Me
I am a dedicated Customer Support and Operations Professional with over 4.9 years of experience in Chat Support, Email Handling, and CRM Operations. I have a proven track record of handling[removed]multi chats per shift with a 95%+ CSAT score.
My expertise includes: • Customer Support Chat, Email, and Ticketing • CRM Tools: Zoho CRM, Freshdesk • Backend Operations: Order Coordination, Packaging, and Inventory Management • Technical: MS Excel Reporting, Data Entry, and Lead Generation
I am proficient in maintaining SLA, TAT, and quality compliance. Having worked in fast paced healthcare and service domains, I am skilled at problem solving and ensuring First Contact Resolution FCR. Looking forward to providing high quality support services to global clients.
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$6/hr
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