Mary Rose Eusebio

Currently residing in the Philippines.
Graduated with a Bachelor degree in Information Technology at Bulacan State University.

A skilled IT professional who has almost ten years of experience in the IT field.

Currently, I am working at Gowireless Philippines OPC Affiliated with Victra in the US as an IT Service Desk Lead.


Main job role is to provide technical help to users of an organization.
Respond to inquiries, evaluate and resolve issues relating to IT equipment and applications. Resolving client and personnel IT queries remotely via email, phone or at the office. Managing the team to make sure that all metrics are met. Attending to escalation reports and provide updates and resolution to all stakeholders.

Knowledge and Technical Skills:
Microsoft Office 365
Microsoft Azure
Microsoft Intune
Jira and Service Now Ticketing System
Active Directory
Virtual Machines
Xlite, 8x8 and Five 9 application
NinjaOne and LMI Remote Application
Printer Management