Quezon City, Philippines
Virtual Assistant, Email customer service support, QA specialist
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About Me
A stellar freelancer who has an extensive experience in customer-service phone/Chat and has excellent interpersonal skills. I am an expert WFM Analyst and Quality assurance specialist as well. I was able to deliver reports on time and has performed successfully. I have worked as a QA specialist for 2 yrs.
I am a result-oriented person in which I always ensure that I provide high quality results to my client on time and accurately. I have an excellent background in Workforce Management.
I am adept with MS Office applications including MsWord, Powerpoint and Excel. I am also knowledgeable with web-based tools such as Zendesk, Dropbox, Analytics, MailChimp, Dropbox, Googledocs, Googlesheets, Drive and other related web-based platforms. I am also knowledgeable with Aspect eWFM and IEX.
My aptitude towards learning new stuff is impressive. I am a fast learner and I work with minimal supervision. My typing speed is at[removed]WPM.
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$5/hr
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