Geraldine Marie Tongcua
Region VI - Western Visayas, Philippines, Philippines
Virtual/Processing Assistant
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Local Time - 07:42 PM
About Me
I am a thorough professional with over a year in a BPO company though I had different accounts handled like billing and technical support in one of the best cable company in the US. My background includes serving as a customer service associate within BPO Company. Responsibilities included handling customer concerns, troubleshoot equipment, and sell company services.
Previously, I worked within high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions. I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. Has 7 months of experience as Virtual/Processing assistant in a prestigious company here in our city.
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$7/hr
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