About Me
A results driven and certified IT professional with over a decade of experience in technical support, customer service, and business process operations, I am known for my adaptability, strong communication skills, and commitment to delivering exceptional service.
As a Microsoft Certified Professional MCP specializing in managing and maintaining Windows Server 2003 environments, Sam brings advanced knowledge in Windows server administration, Active Directory, computer hardware troubleshooting, and TCP/IP networking. He is also proficient in Microsoft Office tools and has a solid foundation in handling Windows 2000/XP workstations.
Sams career spans both on site and remote roles with well known companies including Dell, Sitel, Convergys, Afni, and Remote Reps. Throughout these roles, he has demonstrated expertise in:
Troubleshooting software/hardware and OS issues
Providing efficient chat, email, and voice support
Managing billing concerns and technical escala
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