Gerardo Miguel Enario

I possess a wealth of experience in customer service management, having spent a decade working within the BPO industry. This extensive background has equipped me with a deep understanding of the complexities involved in managing customer interactions, team dynamics, and operational efficiency. Over the years, I have honed my leadership skills, demonstrating the ability to guide teams through fast paced and often challenging environments while maintaining high standards of service quality. My problem solving abilities and commitment to customer satisfaction have undoubtedly contributed to my success in this field.
In addition to my expertise in customer service, I have developed a strong proficiency in talent acquisition. My dual experience in both managing customer service operations and recruiting talent gives me a unique perspective on what makes a candidate successful in this industry. This insight allows me to attract and select individuals who not only possess the necessary skills