About Me
A dedicated Training Program Manager with experience in managing buyer support training at ByteDance APAC region, specializing in complaint resolution and performance improvement. Skilled in creating training materials, scripting workflow scenarios, and optimizing agent efficiency. Strong background in customer service, with a focus on enhancing Resolution Satisfaction RSAT and ensuring high quality support experiences. Seeking to leverage my expertise in customer communication, problem solving, and training development in a customer support role to provide exceptional service and drive operational excellence.
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$7/hr
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