Quezon City, Philippines
Customer Service Expert | Rockstar VA | E-Commerce Specialist
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Local Time - 01:22 PM
About Me
My name is Randa Decena, 25 years old. I mostly learned my skills from being Customer Service Representative for a US-based online shopping company for 3 years. As a CSR, I developed great conversational skills and maximum patience in handling customers. I make sure that on their first contact, I am able to assist with whatever concern they have and provide them with a resolution that can surely guarantee their customer satisfaction.
During my stay with the company, I was able to assist trainers in their sessions with new hires. In our production floor, I was assigned as a Subject Matter Expert which helps other agents if they need assistance in handling customers. Basically, I was like a walking Knowledge Based system.
I can also be a Virtual Assistant for any accounts related to retail, drop-shipping, marketing, and any other services. I can take up instructions and can master tasks in a matter of days mostly hours.
I am also open to learning new skills!
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$8/hr
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