X, Philippines
Computer Engineer, CSR, Data Entry Specialist, Research Director
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About Me
I am Jenny Jane Medija, I am 26 years old and living in Davao City, Philippines. I am an experienced customer-oriented service representative. I have been in BPO industry for almost 5 years.
I have a 1 year chat and email support experience in one of the biggest technology company headquartered in San Francisco, California. What we usually do is to answer partner drivers concern. We assist partners from their application process since some of them get confused on how the app works. On my first 3 months working with them, I handled Tier 1 tickets. Then after 3 months I've already handled Tier 2 tickets. Almost all Tier 2 tickets are difficult since most of the partners are already irate. Example of their concerns for tier 2 tickets are, unapproved background checks, fare refund, cleaning fee and suspended account. What I do when I encounter irate partners, is to empathize and give them an assurance that I could help them to ensure customer satisfaction.
I have also worked as a Data En
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