Ritzy Maye Badua
Imus, Philippines
Customer Service Representative/Email Support/Social Media Moderator
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Local Time - 03:44 AM
About Me
I have worked remotely as a Shopify Email Support and Social Media Moderator for a US company where I was tasked to respond to 50 emails or more per day. I was responsible for answering customers queries and complaints, tracking their orders and updating them, processing order changes, and processing cancellations, and refunds. I was also responsible to monitor their Facebook page, managing overall activities, and screening for inappropriate or harmful posts within the social platform.
I also worked remotely for a dietary supplements company as a Customer Retention Specialist and was promoted after 2 months to one of the Escalation specialists. I was responsible for handling customer complaints and resolving issues that cant be handled at the frontline level. I work with customers to identify their concerns, determine the best course of action, and resolve any outstanding issues in a timely fashion.
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$5/hr
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