Vusumuzi Philani Michel Phakathi

Experienced customer service professional with a solid foundation in ICT, holding a diploma from Durban University of Technology. Adept at managing high volume customer interactions in remote settings, consistently exceeding performance targets and maintaining high customer satisfaction and Net Promoter Scores. Proven track record in delivering exceptional customer support, with an 80% issue resolution rate at Huntswood and an 85% CSAT score. Skilled in virtual assistance, including calendar management, remote meeting coordination, and social media oversight, honed during tenure at Fustar Real Estates. Demonstrates excellent communication, conflict resolution, and problem solving abilities, with a strong attention to detail and the capacity to multi task effectively under pressure. Proficient in Google Workspace, CRM software, and telephone systems. Highly organized, adaptable, and customer focused, with a passion for leveraging technology to enhance service delivery.