Md Ziaur Rahman

Currently, I am working at OneLittleWeb at the Digital Content Department where I have to supervise and lead a team of creative writers and proofreaders who are tasked with creating superior content that adheres to the given SEO and marketing guidelines of the client. I am responsible to onboard, train, and manage a team of qualified content writers and proofreaders from all corners of the world. I have to ensure that the work of the team is up to standard and that they have submitted their work according to the guidelines and on schedule. I have worked at Nestle Consumer Engagement Center Process as a Call Center Supervisor where my main responsibilities were to Lead a team of call center agents as well as prepare daily monthly and annual performance reports, devise methods to optimize procedures and keep staff motivated, answer questions from staff and provide guidance and feedback, and keeping management and clients informed of issues and problems and devising ways to solve them .