Laura Pérez

Bogotá, D.C., Colombia

11 days ago

BDR | Customer Service Representative | Virtual Assistant

Local Time - 10:45 PM

Current Availability

As needed : Less than 10 hrs/week

About Me

I am a bilingual professional with a strong academic foundation in Modern Languages and comprehensive experience in customer service, sales, digital prospecting, and collections for U.S.–based clients. My academic journey at Universidad ECCI 2018–2022 allowed me to develop advanced communication skills, cross cultural competence, linguistic analysis, and research abilities, as well as a solid understanding of translation methodologies and professional writing.

Throughout my professional career, I have worked in various areas of the call center industry—including fraud assistance, digital support, back office operations, sales, and collections—where I strengthened my problem solving abilities, negotiation skills, case management, and high pressure decision making. My background also includes experience in logistics back office processes, where I have developed competencies in dispute resolution, documentation analysis, workflow coordination, and data accuracy.

My Expertise

Data Entry

Research

Appointment Setting

Axiom Productivity Tools

Calendar Management

Customer support

Time Management

Explore & Appreciate my Work

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