Elbert Louize Mangaliwan
Davao City, Philippines
Customer Support Technical Expert
Local Time - 01:55 PM
About Me
What can I bring to the table:
• 9+ years of experience in customer service, tech support, sales, and virtual assistance.
• Proven ability to manage Shopify stores and handle B2B support systems
• Skilled in CRM tools like Asana, Etsy, Excel/Sheets, Freshdesk, Gorgias, Google Calendar, Google Suite/Workspace, Hubstaff, Prive, Recharge, Salesforce, ShipBob, Shopify, Talkdesk, Zendesk
• Proficient in analyzing and resolving customer concerns efficiently, ensuring satisfaction and adherence to service level agreements SLAs.
• Highly organized and detail oriented; skilled in managing schedules, emails, task tracking, and project coordination in virtual settings.
• Excellent written and verbal communication skills; adept at handling international clients and conveying information clearly and professionally.
• Demonstrates strong work ethic and professionalism in both client facing roles and back end support functions, maintaining high standards of performance.
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$5/hr
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