About Me
Non voice support for 2 months with Probe Group CX
Handled SMS, Email, and Voicemail inquiries of customers
Tools used:
IBM Sales Center and Purecloud
IT Helpdesk support L1 for 6 months with Probe Group CX
B2B calls from a supermarket company
Handled inbound calls regards with their hardware and software issues
Followed troubleshooting steps in Knowledge Base and if issue is not resolve, will assign ticket to 2nd level or other designated team
Tools used:
ServiceNow Snow, Active Directory Management, Identity Management Administration IDM, Quick Connect, Okta, Citrix, Dameware NT Utilities, Cisco Jabber, Crimson, MessageNet, Item Analyser, MDM Console, PAM
IT Service Desk Analyst L1 currently in Wipro
B2B calls from a pharmaceutical company
Handled inbound calls regards with their hardware and software issues on certain devices only
Followed troubleshooting steps in Knowledge Base and if issue is not resolve, will assign ticket to 2nd level or other designated
My Expertise
Explore & Appreciate my Work
Iris Estefhan Yeung has not added any portfolio
My Project History & Feedbacks
My Endorsements
Iris Estefhan Yeung hasn't been endorsed yet
My Education
Work Experience
Certifications
$5/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
Member since
My Articles
No Articles Posted
Top Freelancers by skill & country
Top Freelancers by city
Copyright © 2024 | Truelancer.com